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Policies

COVID-19

Policy and Preventative Measures

For your safety and that of our employees, we’re doing everything possible to ensure BESIDE Habitat complies with the recommendations of the Public Health Agency of Canada and provincial authorities.

Our cabins are thoroughly cleaned and disinfected between rentals. We wish to remind you, however, that renters are at all times responsible for following public health measures.

Changes and Cancellations

If no government guidelines prevent you from honouring your reservation, our standard cancellation and change policies below apply.

If government or regulatory restrictions prevent you from honouring your reservation, you may postpone your stay or obtain credit valid for the 12 months following your cancellation. New dates for your reservation will be determined according to cabin availability, as well as the nightly rates and the minimum length of stay in effect. The 12-month window for credit use cannot be extended, and unused credits will not be refunded.

You are responsible for contacting us to check your options when a new government directive affects your reservation.

Booking Policy

50% of the total amount (including taxes) will be charged to your credit card when you book.

The balance will be charged to your credit card 30 days before your arrival date.

Additional fees will be invoiced upon your departure:

  • Additional fees for dogs: $60 (per dog)
  • Cleaning fees: amount varies depending on the type of cabin

Prices are subject to change without notice. Refunds will not be given for price changes.

Change policy

Any change must be made at least 30 days prior to your arrival date. Should our prices change after you have booked your cabin, there will be no change to the total amount on your invoice.

Cancellation policy

Cancellations made more than 30 days before your arrival date will incur a $125 fee per cabin.

If you cancel within 15 to 30 days before your arrival date, we retain the 50% deposit of the total amount of your booking (including taxes).

If you cancel within 15 days before your arrival date, we retain the full amount of your booking (including taxes).

Refunds, if any, will be made within 5 business days of the cancellation.

No-show fees

If you do not arrive before midnight on the date of your arrival, we keep the total amount of your booking (including taxes).

Security deposit

A $500 security deposit (+ $300 for dogs) will be held on your credit card within the 48 hours prior to your arrival.

Press, marketing and filming requests

For all press, marketing or filming requests, please contact marketing@besidehabitat.com

Rental Policy

BESIDE Habitat site

You must be at least 18 years of age to rent a BESIDE cabin. An adult must be present at all times during the stay.

Any noise that might disturb the peace of passersby and the neighbourhood must be kept to a minimum. In order to keep the site quiet, loud noises and devices are prohibited from 9 p.m. to 8 a.m. (weekdays) and from 9 p.m. to 9 a.m. (weekends and holidays).

No pets are allowed on site, except for dogs, and only under the following conditions:

  • Notify us when you book your cabin.
  • Dogs must be kept on a leash and supervised.
  • All waste must be picked up immediately.

You are not permitted to set up a camper, tent-trailer, RV, or tent anywhere on the site, including BESIDE’s private land. Camping is not permitted. However, in exceptional circumstances the latter shall take precedence.

The cabin maximum occupancy numbers must be respected at all times, otherwise penalty fees may be incurred.

The following are prohibited across the entire site:

  • Camping (with exceptions)
  • Trapping
  • Hunting
  • Shooting a rifle or shotgun
  • Cutting down trees
  • Fires outside the designated areas
  • Fireworks and pyrotechnics
  • Recreational vehicles
  • Drones and remote-controlled aircraft (with exceptions)

Swimming and use of watercraft near the lakes are permitted, but please note that BESIDE does not provide supervision. Therefore, we are not responsible for any injuries or accidents that may occur during the activity.

Personal watercraft are not permitted on any water features. Only BESIDE's rental watercraft are permitted on Lake McGuire and Lake Charlevoix.

The trails are reserved for walking, snowshoeing, cross-country skiing, and biking. Use of motorized vehicles is reserved for the BESIDE team for site maintenance and transportation (people, objects, and equipment). The speed limit on all roads is 30 km/h. Cars may only be parked in designated areas within the housing area.

BESIDE is not responsible for lost or stolen objects.

All site users must respect the principle of LEAVE NO TRACE during their outings. The goal is to preserve the natural areas so that everyone can continue to enjoy them.

BESIDE Cabins

All occupants must dispose of their garbage in the outside bins or any other designated area.

The cabin must be left as it was when renters arrived.

Clean dishes or place them in dishwasher (turn it on before leaving)

Return furniture to the right place

Empty the refrigerator

Used beds may be left unmade

The Bluetooth speaker must be left inside

Smoking is not permitted inside the cabins and is subject to a $500 penalty fee. Also, no cigarette butts may be left on site.

All missing items will be billed to the renters. In the event of broken or defective equipment during your stay, you must notify us as soon as possible.

All occupants agree to abide Chertsey municipal bylaws at all times on the site.

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